Total Training

Programmes

Code	Title	Sub-Title	Fee	Overview
CS/TUT/0810	Customer Service	FETAC	€ 250	This programme is designed to help you develop the key skills needed to effectively handle all types of customer interactions and deliver quality customer service in any industry. Benefits: Increased customer service and customer retention Improved company representation and image Acquisition of new customer service knowledge and customer service skills Higher self-confidence in handling customer complaints Improved proficiency in problem solving Higher motivation for staff and staff retention Increased job satisfaction.
DP/TUT/0910	Data Protection Health Sector	DP	€ 0	An informative overview of Data Protection that provides you with essential training on how the Data Protection Act 1998 and the Data Protection (Amendment) Act 2003 relates to you and your work in the Health Sector.� The programme covers the eight principles of the Act that outlines how data should be collected, handled and stored, clearly showing how the principles of the Act apply in practice. In this training course you will learn: The eight rules of the Data Protection Act and how they apply in your hospital What your specific responsibilities are under the Act� The importance of handling personal information responsibly and the consequences for individuals whose personal information is not handled responsibly� The rights of individuals whose data you hold and handle� The role of the Data Protection Commissioner � �
test	Total Training	Test	€ 1.00	For Internal Use

Code

Title

Sub-Title

Fee

Overview

CS/TUT/0810

Customer Service

FETAC

€ 250

This programme is designed to help you develop the key skills needed to effectively handle all types of customer interactions and deliver quality customer service in any industry.

Benefits:

Increased customer service and customer retention
Improved company representation and image
Acquisition of new customer service knowledge and customer service skills
Higher self-confidence in handling customer complaints
Improved proficiency in problem solving
Higher motivation for staff and staff retention
Increased job satisfaction.

DP/TUT/0910

Data Protection Health Sector

€ 0

An informative overview of Data Protection that provides you with essential training on how the Data Protection Act 1998 and the Data Protection (Amendment) Act 2003 relates to you and your work in the Health Sector.�

The programme covers the eight principles of the Act that outlines how data should be collected, handled and stored, clearly showing how the principles of the Act apply in practice.

In this training course you will learn:

The eight rules of the Data Protection Act and how they apply in your hospital
What your specific responsibilities are under the Act�
The importance of handling personal information responsibly and the consequences for individuals whose personal information is not handled responsibly�
The rights of individuals whose data you hold and handle�
The role of the Data Protection Commissioner �

�

test

Total Training

Test

€ 1.00

For Internal Use